Returns
This text is taken from point 5 of our Terms and Conditions (T&Cs). If there is a conflict between this version and the one in our T&Cs, the T&Cs version will prevail.
Returns
- All our products are baked fresh to order and we do not accept returns.
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Partial/full refunds or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your bakes upon arrival you must contact us within 24 hours of receipt. Any complaints made after this time will be subject to our discretion.
- In some cases, you may be asked to send us photos of the issue so that we can confirm it is within our policy before issuing a refund or replacement order. We will not be able to issue a refund or replacement until we receive these photos.
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To open a refund or replacement query, please email us at hello@benarii.com
Please include your name and order number in the email. We’ll get back to you within two working days.
- Feel free to email us about any other questions or concerns around your order should there be a problem.